Text Messaging Privacy Policy
At Lucent Family Eye Care, we are committed to protecting your privacy and ensuring your information is handled with care. This policy outlines how we collect, use, and manage patient phone numbers when sending text messages via our service provider, Telus.
How We Collect Your Phone Number
We collect patient phone numbers:
- During appointment scheduling (either online, by phone, or in person).
- When you opt-in to receive reminders or notifications via SMS.
- Through forms or communications where you provide your explicit contact information.
Your Consent for SMS Communication
We respect your preferences and only send text messages with your permission. By providing your phone number and opting into our messaging service, you agree to receive:
- Appointment reminders and confirmations.
- Updates regarding your care or eyewear orders.
- Notifications about changes to our services or business hours.
We will never use your phone number for marketing purposes without your consent. You may opt out of receiving SMS messages at any time.
Message Retention and TCR Compliance
To maintain a seamless communication experience, Lucent Family Eye Care retains message history through our provider, Telus, for longer than two weeks. This helps us provide better service by keeping track of past communications.
Your Rights and Data Security
- Opting Out: You can opt-out at any time by responding STOP or contacting our office directly.
- Access to Your Information: You may request a summary of your communications or correct any inaccurate information.
- Data Security: Your phone number and message history are stored securely in accordance with privacy regulations.
If you have any questions about this policy or wish to change your communication preferences, please contact us at 604-332-4424.